Crimsafe frequently asked questions

Answers to the most common questions about Crimsafe, the security doors and windows without bars that Crim Defend installs in Spain and Andorra.

What is Crimsafe?

Crimsafe is an Australian security door and window system with more than 30 years of development. It combines 0.9 mm grade 304 structural stainless steel mesh (Tensile Tuff®) with the patented Screw-Clamp® fixing system, which holds the mesh in the frame and spreads the force of an impact across the whole mesh. Doors and windows also have three-point locking.

Who sells and installs Crimsafe in Spain?

Crim Defend is the exclusive Crimsafe licensee for Spain and Andorra and the only official Crimsafe partner in Europe. We are a family business based in Arenys de Mar (Barcelona) and we are directly involved in every installation. About Crim Defend.

How is Crimsafe different from bars?

Iron bars protect, but they make the house darker and make it feel like a prison. Crimsafe protects against forced entry with stainless steel mesh that lets in natural light, fresh air and the view. It also works as an insect screen.

How is it different from a normal insect screen?

Standard insect screens break easily with everyday use, children or pets. Crimsafe mesh is extremely hard to cut or pierce and is designed to withstand impacts, crowbar attacks and knife cuts.

Does it protect against burglars and squatters?

Yes. Crimsafe is designed to resist forced entry by burglars and squatters. Its performance has been tested independently in collaboration with universities.

What security tests does Crimsafe pass?

All models pass the Australian Standard tests: repeated impacts, crowbar attack, pull and knife-shear tests. The Standard range withstands a single impact of up to 550 joules and the Ultimate up to 750 joules.

What is the difference between Standard and Ultimate?

Both use the same 0.9 mm stainless steel mesh. Ultimate has twice as many screws holding the mesh and a cover that hides them and protects them from corrosion, so it withstands stronger impacts and is worth considering near the sea.

What warranty do you offer?

In Spain we offer a 3-year warranty.

How long does it take from order to installation?

Usually around 4 weeks from when you confirm your order. In busy periods it can be up to about 10 weeks. We confirm the timing when you order.

Can I get out in a fire or emergency?

Yes. For windows that need to work as an exit there is the Safe-S-Cape version, which opens from inside without a key and stays secure from outside. It can be hinged or sliding. During the visit we advise you on which openings to set up as exits.

Do I need permission from my residents’ association (comunidad)?

It depends on how it is installed. If the screen goes inside the opening and does not change the façade, you usually do not need it. If it is fitted outside and changes the façade, check with your comunidad or property administrator first. We explain this during the visit.

Can you see through the mesh?

Yes. The holes are 1.5 × 1.5 mm and the mesh is black, which reduces glare: in normal light, your view is barely affected.

Does it help with heat?

Yes. Depending on the angle of the sun, the mesh can cut the solar heat coming through the window by up to 53%.

Does it keep mosquitoes out?

Yes. Flies and mosquitoes cannot get through the mesh, and very small insects such as midges are reduced by around 80%.

Can pets damage it?

No. Dogs, cats and birds cannot get through the mesh with their claws or beaks.

What maintenance does it need?

Very little. Like a filter, the mesh catches dust and dirt, so give it a clean every now and then. We show you how when we install it.

Which Crimsafe products do you install?

Is it made to measure?

Yes. Every installation is made to measure: non-standard sizes, complex shapes, curved doors and other architectural details.

Is it suitable for children’s rooms?

Yes. Crimsafe fixed security screens are ideal for children’s rooms: you can leave the window open for fresh air and remove the risk of falls.

Can sliding windows be protected from inside or outside?

Crimsafe screens for sliding windows suit single or multi-panel windows and can be installed inside or outside, whichever is more practical.

Do you work for businesses and residential communities?

Yes. We install Crimsafe in offices, shops, residential communities, restaurants, schools, banks, public buildings and warehouses. Crimsafe for businesses.

Where do you work?

Across Spain and Andorra. We are based in Arenys de Mar (Barcelona), in the Maresme.

How much does Crimsafe cost?

The price depends on the product, the sizes and the installation. We give you a made-to-measure, no-obligation quote.

Which languages do you speak?

Catalan, Spanish and English.

How do I get a quote?

Call or WhatsApp us on +34 711 088 439, email hello@crimdefend.eu or use our contact form.

Read more: Bars or Crimsafe security screens: which protects your home better? · How to protect your home from squatters and burglars without bars

Got another question? Contact us and we will get back to you, no obligation.

Scroll to Top